Useful Holiday Information

Accuracy of website

All information on this website is correct to the best of our knowledge. Our website is continually updated to clearly and accurately describe the holidays and services offered. Please note that parc details and Keycamp services are subject to change, but we will inform you where appropriate of these changes.

Adjacent accommodation

We regret we cannot guarantee special requests including adjacent accommodation. You may request it at the time of booking and we will notify our couriers at the parc. Our couriers will do their utmost to meet your request, depending on the way in which our accommodation is located on the parc and the departure pattern of preceding customers. Adjacent accommodation is not available on every parc.

Arrival on parc

Your accommodation is available from 3pm, so please plan your holiday to arrive on parc between 3pm and 8.30pm. Particularly in Italy you may find parc barriers are lowered between 12.00 - 15.00 for siesta. If you arrive after 8.30pm our reception will be closed but our couriers will still be on parc. Most parcs close their gates between 10pm and 8am, so if you arrive later or leave earlier you may have to leave your car outside and enter and depart on foot.

Barbecues

Parc owners/local authorities may impose restrictions/bans on the use of barbecues – particularly at times of high fire risk. Charcoal is not provided.

Parc charges

Many activities are free but you normally pay for use of parc amenities such as tennis, mini-golf, sauna, solarium, pedalos, bicycle hire and pony rides for example. There is usually a charge for washing and drying machines. Irons can be borrowed free of charge from the Keycamp reception.

Parc facilities

We show contracted opening dates for the parc shop, bars, restaurants and swimming pools on the parc pages of this website. There may be some facilities advertised on our website which cannot always be made available as they are subject to weather, demand, time of the year or local regulations. As we do not own the parcs, such events are regrettably beyond our control. We will advise you prior to departure if the shop facilities have been withdrawn or the pool closed.

Parc official ratings

We show the official rating (where one exists) in the parc information section on the Parc Overview page. In France and Italy there are star ratings (4 star is the highest category). In Spain parcs are classed as luxury or 1st to 3rd category. There are no official ratings in Austria, Holland, Luxembourg and Switzerland. Please note official ratings reflect only the ratio of facilities to pitches, not the location or maintenance. Consequently after adding new pitches, a parc has to be reclassified by local authorities. During this process, a parc might well meet the criteria to retain their existing star rating but until confirmed by local authorities cannot officially claim that this star rating relates to the total number of pitches. There are parcs with lower official ratings which are still excellent, and remember our aim is to only feature parcs where standards are guaranteed to be acceptable for our customers.

Parc rules

We ask all our customers to comply with parc rules established for the comfort of all customers (see our Booking Conditions). Most parcs impose a rule of silence after 10.30pm.

Parc safety

For the well-being of all, each parc will require customers to follow basic safety guidelines whilst on-parc. We ask that you observe speed limits, and that all members of your party are alert for cars and bikes. Please accompany all children to the beach and swimming pool, and ensure they wear armbands/floats if required. Children should follow the rules on diving, jumping and use of waterchutes and waterslides and not run on the pool-side. Only one person at a time should travel down each lane of a waterslide or waterchute, and only if travelling feet first. Remember, swimming pools, waterchutes and waterslides are used at the customers’ own risk.

Parc size

We show the total number of pitches on each parc. This figure is taken from the FFCC Camping Guide and ADAC Guide 2002. We classify a Small parc as having 300 or fewer pitches, a Medium-sized parc as having between 301 and 499 pitches and a Large parc as having 500 or more pitches. Keycamp will normally have only a small proportion of this total number.

Car parking on parcs

Normally you can park your car next to your accommodation (unless stated otherwise in the parc description - please see parc pages or a copy of our brochure). If your family takes two cars it is unlikely that you will be able to park both cars on your pitch. The second car usually has to be left in the car park. Some parcs refuse two cars, while others make a charge when you arrive – please check at time of booking.

Children's club - Fun Station and Base

Please note that attendance at our children’s clubs is subject to availability. We limit the number of children that can attend each club for health and safety reasons – ask your courier for details on arrival to avoid disappointment. Our Fun Station and Base couriers are specialist employees and in the event of illness may be hard to replace immediately. Children aged 4 – 12 will get most enjoyment from the Fun Station tailored to their age range (4+, 7+, 10+ where available), but we can be flexible to allow for levels of maturity, personal preferences, or friends and siblings wanting to be together where attendance and numbers permit. However, please note that if a child moves to an older Fun Station club, the programme may be too challenging for them, and a child moving to a younger Club may not be stimulated enough. We regret that children under the age of 4 are not permitted to join in Leo’s Fun Station or Fun Station for All due to enhanced levels of supervision required. Children aged under 13 are not allowed to join Base activities. For some Base activities there may be a charge payable locally.

Cots

Please note that the travel cots we supply to families with babies and toddlers will not fit into most of our mobile home bedrooms. However, there is a detachable side rail for one of the beds in the twin bedroom of many of our mobile homes. Most customers use this rail to make the bed into a ‘cot’ for infants. Please note that the height of the rail (at 2 feet above the mattress) does not comply with specific UK cot regulations. Our newer mobile homes no longer have a side rail, instead one of the two single beds in the second bedroom can be stored away, creating space for a travel cot. If you would prefer to have a travel cot in your mobile home lounge area please request one at the time of booking. We regret we cannot guarantee availability of cots and high chairs if requested within one month of departure.

Distances

Distances to the various local amenities (i.e. the beach) stated on the parcs pages are always measured from the closest point on the parc.

Entertainment

Many parcs employ staff to organise entertainment during July and August (H/S). The programmes vary from simple sporting events to full daytime and evening activity programmes with something for all the family. Please see the individual parc pages for details. We have shown entertainment based on the 2009 programme – this may be subject to change for 2010. On some parcs entertainment is in the local language, others use English as well.

Fishing

Where fishing is mentioned on the parc pages a permit is often required and may be obtained locally.

Free equipment and games

Our Games Chest, canoes, Fun Station and Base clubs are free. If a piece of equipment is stolen or broken we cannot always replace it immediately. Subject to availability.

Health

We recommend you obtain an EHIC (European Health Insurance Card) which will provide healthcare through the public system in the EU and Switzerland. Apply on-line at www.ehic.org.uk or at your local Post Office (UK) or www.ehic.ie or your local Health Office (Ireland). You are advised to obtain the new EHIC which has replaced the E111. You must also have alternative insurance as it does not provide full health cover.

Holiday flexibility

The flexible nature of our holidays means that you can depart on the day of your choice for as long as you want. However, please note that when availability is limited, we may ask you to slightly adjust your proposed itinerary to fit in with the space that we have and to help us fill our accommodation efficiently.

Lifeguards

Not all parcs have lifeguards on duty and those that do may only be on parc in July and August, or for a limited time during the day. We strongly advise you supervise your children at all times when they are using swimming pools and waterchutes. For your own safety we ask that you adhere to the swimming pool regulations.

Local activities

‘Nearby’ local activities and outdoor pursuits shown on the parc pages are run by local companies and operators. Keycamp have no involvement in these activities and are simply taking the opportunity to highlight activities that may be of interest to you. Please check your insurance documents to ensure you are adequately covered.

Passports and visas

You will require a full 10 year passport to travel abroad. You can obtain an application form (form A) from the Post Office, the Passport Office, or from the Garda (Eire only), who must witness the application.

It is no longer possible to include or add children to a British or Irish passport. All children (including babies) who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. Children who are already included on an existing passport may continue to travel with the passport holder until the child reaches the age of 16 when the passport on which the child is included expires, or the passport on which the child is included is submitted for amendment. However, if you are the holder of a joint passport (with your spouse) which is still valid you are reminded that your spouse cannot use the passport to travel without you. Holders of non-EEC passports require a visa for France. Visas can take up to 6 weeks to obtain from the French Consulate.

Pets

We accept dogs on many of our parcs, please check the parc pages to see if your parc choice allows dogs. Dogs can stay in either a tent or selected mobile homes for a nightly supplement. Please call for details.

Pitch size

The size of pitch varies from one region to another. Typically those on inland parcs are larger than those on the coast, and Italian pitches are usually comparatively small. To assist you we show on the parc overview page the size of pitch that will typically be found on that parc, but please note that pitches are not all the same size on each parc. Small will be less than 80m², Medium will be between 80m² to 100m² and Large will be over 100m².

Satellite TV

Many parcs have satellite TV in the bar or games room. Programmes will be in the local language. Selection is by the parc management.

Size of party

A number of our parcs restrict the total party size to six persons. If you are taking a larger party please check the parc description. We limit the party size of our mobile homes for your own comfort.

Swimming pools

We show the contracted opening dates in the pool section on the parc pages. On-site pools are free to Keycamp customers unless otherwise specified and are not usually heated.

Swimwear

Many parc owners have banned swim shorts, bermudas, and cut-off jeans in the pools for hygiene reasons. To be safe please pack conventional swimwear. Local law requires the wearing of bathing caps on some Italian parcs. These can be purchased on the parc.

Waterchutes and waterslides

Each parc will have its own regulations that may relate to age, height and their opening times. Please check for the most up to date parc information when booking.